Dedicated account management

Expert account managers

All of our dedicated charter account managers are experts in their field – they have extensive knowledge of a wide variety of aircraft, routing options and individual country permit requirements.

Our team all come from different areas of aviation – from previous air charter broker experience to aviation management – from cargo handling to private jet corporations – they all have a passion for aviation, innovation and technology.

Our expertise, 24/7

Our account management team are on hand 24 hours a day, 7 days a week, 365 days a year, ready to help you with world-class support whenever you need us. Your account manager will be your point of contact for anything you need.

We offer all communication to be your method of choice, whether that’s an email, phone call, or text message – we’re here to help you and you choose to work the way that suits you.

Efficient and effortless

Our account managers closely monitor all active flights, and are there to keep you updated, and answer any questions that you may have. They will be working tirelessly behind the scenes to ensure the operation goes as smoothly as possible.

Post-flight, we send a summary of your charter flight, including all important information such as; estimated vs actual flight times, the routing and other key details. You can use this information to provide feedback to your client and to your CharterSync account manager.