Terms & Conditions


CharterSync Ltd operates as an agent for the arrangement of cargo carriage by carriers, on behalf of
its freight forwarder or charterer clients. CharterSync’s portal allows for clients to make requests for
charter arrangements, using CharterSync as a form of digital broker.
A client may register as a client with CharterSync, appointing CharterSync as its agent to act on its
behalf in securing contracts for carriage of air cargo with Carriers. If a client wishes to do this, then the
client will enter into a Cargo Aircraft Charter Agreement, to govern the overall relationship between the
client and CharterSync. This Agreement does the following:

  • Appoints CharterSync as the client’s agent for the purposes of arranging contracts for carriage for
    Cargo, each such request forming an individual contract for the carriage of Cargo, as detailed
    in a Schedule to the Agreement which details the Cargo for carriage, weight, departure and
    arrival destinations, dates, Charter Price, etc.
  • A request can be made by the client for an air cargo carriage arrangement either through the
    CharterSync portal, or via email to CharterSync. The CharterSync service team then
    searches the market and brokers the arrangements between the client and the carrier, to offer
    an air cargo carriage arrangement to the client. The CharterSync service team will send
    available options to the client, for the client to then confirm what charter arrangements it
    wishes to put in place, which CharterSync shall then arrange with the carrier on behalf of the
    client (having authority to sign contracts for carriage with Carriers on behalf of the client, to
    ensure a smooth contractual process for arranging air cargo carriage for the client’s Cargo.
  • CharterSync will arrange for the contract for carriage on behalf of the client based on the Carrier’s
    General Conditions of Carriage and will agree terms relating to price, payment and
    cancellation terms with a Carrier, on the client’s behalf.
  • CharterSync shall be entitled to an agency fee for arranging the contract for carriage on behalf of
    the client, which it shall be entitled to deduct from the Charter Price before all payments are
    sent on to the Carrier by CharterSync, following payment from the client in accordance with
    the agreed payment terms in the Agreement.
  • CharterSync will not be a party to the contract for carriage and, as detailed in the above
    paragraph, will arrange for the client to contract directly with the Carrier. If there are any
    issues relating to the contract of carriage, these need to be resolved between the Carrier and
    the client directly, although CharterSync does have a Complaints and Disputes Policy to aid
    this process, which should be followed by all parties.

June 2022